Marco Arment:
Trying to communicate with Apple is like talking to a brick wall. The ADC phone reps can’t do anything, emails are rarely answered, and nearly every response that actually gets through just tells you to keep filing duplicate bug reports (that rarely get answered) until the problem goes away, which may never happen.
Sure, some issues get fixed. But they’re introducing problems more quickly than they’re fixing them.
I don’t think any of this is malicious (except the App Store question dodging at WWDC). I think it comes down to a simple flaw:
Apple thinks this is good enough.
And that’s the scariest part of all.
If there’s anything to criticize Apple about, it’s their careless and incompetent handling of the App Store. Sure, it’s been a huge success, but the difficulties developer s encounter when building an app are huge roadblocks—really, how long are they going to put up with this before they move to friendlier platforms? In the long-term, this is a bad deal for both developers and Apple. Without some sort of change in their philosophy soon, the doubts of top developers’ like Arment will continue.
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